99DIY Return and Refund Policy
Customers buy products on 99DIY, in line with the belief of customer first, it will take effect from the date of purchase, and you can apply for our return and exchange service within 60 days. Below are the detailed instructions on how to process a return or exchange:
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. 99DIY will replace any items damaged or poor-quality at no additional cost. 99DIY is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of 99DIY if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference. Refunds will not be issued for sizing disputes, only exchanges are allowed. For shoes and clothing sizing disputes, 99DIY will cover the product fee, but reship shipping fee should be covered by re-seller. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, 99DIY will not afford any fees for this exchange. In order for a exchange to be processed, sellers must provide the following information: reason the shoe din’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, 99DIY order number.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, 99DIY will reship the package to your customer for free after an address verification is complete by the seller. All returned to sender orders will be destroyed by the courier or 99DIY will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility. If a package is returned to the sender by the shipping courier for the second time, 99DIY will reship the package to your customer and you will be liable for reshipment costs and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from 99DIY or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. Seller should also take the responsibility of making follow ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, You will be liable for reshipment costs.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, 99DIY will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
99DIY will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Refund Term Limits
Refund and exchange claims will only be accepted within 60 days of order processing. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
99DIY is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. 99DIY is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.
ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS
Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. 99DIY is not liable for losses related to the seizure of goods by international customs regulations.
By uploading or saving a design in the 99DIY App you agree that:
1. You hold the rights to commercially reproduce this design.
2. You also release 99DIY from any claims made as a result of any property right infringement.
3. You understand that infringement of property rights is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.
4. You understand that 99DIY acts under your instructions and are not obligated in any way to check or confirm the legal use of reproducing any designs.
5. You agree to indemnify and defend 99DIY for any claims made as a result of alleged infringements including copyrights, trademarks, rights of publicity, or other intellectual property claims, including any payments for damages sustained by a claimant and attorneys’ fees incurred by you to defend against any claims made.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore 99DIY reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.